Am Israel Shai ("Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use our website, place orders, or otherwise interact with our services.
1. Information We Collect
We may collect the following categories of information: full name, email address, telephone number, billing address, delivery address, payment-related information, gift recipient information, personal gift messages, customer support communications, IP address, browser type, device information, operating system, language preferences, website usage information, pages visited, and referring websites.
2. Recipient Information
To fulfill gift orders, you may provide information about third parties, including recipient name, recipient phone number, and recipient delivery address. By providing such information, you represent that you are authorized to provide it for the purpose of fulfilling the order.
3. How We Use Information
We use personal information to process and fulfill orders, coordinate deliveries, communicate regarding orders, provide customer support, improve our services, prevent fraud and abuse, comply with legal obligations, analyze website performance, and send service-related communications.
4. Marketing Communications
We may send marketing and promotional communications regarding new products, seasonal collections, holiday gifts, special offers, company updates, events, and campaigns. Marketing communications will only be sent where permitted by applicable law or where consent has been provided. You may unsubscribe at any time by clicking the unsubscribe link included in our emails or contacting us directly. Opting out of marketing communications will not affect service-related communications regarding orders, deliveries, or customer support.
5. Email Subscription
When you voluntarily subscribe to our newsletter or marketing communications, we may collect and process your name, email address, and marketing preferences. We may use this information to personalize communications and improve the relevance of content and offers.
6. Payment Information
Payments are processed through secure third-party payment providers. We do not store complete credit card numbers or sensitive payment credentials on our servers. Payment information is handled according to the policies of the applicable payment provider.
7. Sharing Information
We may share information with suppliers, delivery companies, logistics partners, payment processors, hosting providers, analytics providers, customer support platforms, email service providers, and other trusted service providers that assist us in operating our business. We may also disclose information when required by law or reasonably necessary to comply with legal obligations, protect rights and safety, prevent fraud, or respond to lawful requests.
8. Analytics and Advertising
We may use analytics and advertising technologies provided by third-party platforms, including Google Analytics, Meta platforms, email marketing providers, and other advertising and analytics services. These services may collect information about interactions with our Platform and marketing communications to help us improve our services and marketing efforts.
9. International Users
Our services may be used by customers located outside Israel. By using our Platform, you understand that information may be processed and stored in Israel or other countries where our service providers operate.
10. Data Retention
We retain personal information only for as long as necessary to fulfill orders, provide services, meet legal requirements, resolve disputes, and enforce agreements. We may retain certain information for longer periods where required by applicable law.
11. Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal information. However, no system can be guaranteed to be completely secure, and we cannot guarantee absolute security of information transmitted through the internet.
12. Cookies and Analytics
We may use cookies and similar technologies to remember user preferences, improve website functionality, analyze traffic and usage patterns, and measure marketing effectiveness. Users may control cookie settings through their browser preferences. Disabling cookies may affect website functionality.
13. Your Rights
Subject to applicable law, you may have the right to access your personal information, request correction of inaccurate information, request deletion of certain information, object to certain processing activities, and withdraw consent where applicable. Requests may be submitted using the contact information below.
14. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected, we will take reasonable steps to delete it.
15. Third-Party Links
Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of such websites. Users should review the privacy policies of any third-party services they access.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will become effective upon publication on the Platform. Continued use of the Platform constitutes acceptance of the revised Privacy Policy.
17. Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact Am Israel Shai at [support@amisraelshai.com].